Outrage is exploding among fans attending BTS’s concerts in Mexico, with many describing the merchandise situation as “a robbery in broad daylight.”

The group is currently in Mexico as part of the BTS WORLD TOUR ARIRANG, where they are scheduled to perform three shows before heading back to the United States. While many fans have shared emotional and positive experiences from the concerts themselves, frustration has been rapidly growing over the handling of official merchandise sales at Estadio GNP Seguros.

What was supposed to be a fair and organized opportunity for ARMYs to purchase official BTS merchandise quickly turned into chaos.

Videos circulating across social media appear to show individuals carrying massive plastic bags and sacks stuffed with official concert goods directly from merchandise booths. According to fans at the venue, these people were not wearing official staff uniforms or identification badges, raising immediate suspicion among attendees.

this is CRAZY. @BIGHIT_MUSIC needs to sue the venue. https://t.co/vOPN2oPze4

— rae⁷🫧㉧㉣㉣ (@wispyoongi) May 6, 2026

Fans claim that despite strict purchase limits—which had reportedly already been reduced to one item per person—certain individuals were somehow able to bypass the restrictions and buy products in bulk. Many believe these items are being collected for resale at heavily inflated prices online.

The situation has led to widespread anger among concertgoers, with some describing the scene as watching “a robbery in broad daylight right in front of everyone.”

Speculation has also intensified online, with some ARMYs alleging that scalpers may have received inside assistance. Others claimed that fans at the venue felt intimidated or even “threatened” while trying to secure merchandise themselves.

witnessing a daylight robbery in real time is CRAZY. they definitely have some tie up to be acting this brave in front of thousands of ppl pic.twitter.com/1voNSyGDDP

— byeol⁷ ᥫ᭡ is seeing BTS (@minieslildimple) May 6, 2026

As frustration spread, social media quickly filled with criticism aimed at both local organizers and management systems surrounding the event. Some fans are now demanding action from HYBE, BTS’s management company, urging stronger oversight and protection for fans during international tour stops.

At the same time, others argued that the issue may go beyond what HYBE alone can control. One viral comment suggested that local corruption and unauthorized reseller networks were likely involved, calling the entire situation “terrible” for Mexican ARMYs.

“I feel so bad for Mexico ARMY. The level of corruption and shady dealings happening is awful. These people were hired to provide a service, yet they seem to be helping resellers profit instead.”

The controversy has overshadowed parts of the concert experience online, with many fans expressing disappointment that official merchandise—which should have been accessible to attendees—appeared to fall into the hands of resellers instead.

Despite the backlash, BTS’s ARIRANG tour continues to draw massive crowds worldwide. Following the Mexico concerts, the group is expected to continue the North American leg of the tour with upcoming performances in California and Nevada.